Delivery Issue Report

Sorry to hear there was a problem with your delivery. Please fill in the form below and our team will investigate and get back to you within 24 hours.

Step 1 of 3 — Your details

Order number * Found in your order confirmation email (e.g. #12345)

Please enter your order number

Email address * Used when placing the order — we need it to follow up with you

Please enter a valid email

Phone number If you used phone (e.g. via the app) — either email OR phone lets us find your order

Full name *

Please enter your name

Delivery address *

Please enter your delivery address

Is the delivery address above correct? *

Yes

What is the correct delivery address?

Date you were due to receive your order

Step 3 of 3 — Photos and confirmation

Upload photos Delivery photo, photo of your door, or any other evidence (up to 5 files, 10 MB each)

Tap to upload photos
JPG, PNG, HEIC, WebP accepted

Your signature

Date

Privacy notice. By submitting, you agree to us storing the details above so we can process your claim. We retain claim records for 7 years for accounting purposes and pseudonymize identifying details on request. If you'd like to access or erase your data, email the shop owner — we respond within 30 days as required by UK GDPR.

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Claim received

Thank you — we have received your claim and our team will investigate and be in touch within 24 hours.