Contact

Most questions are answered in our FAQs — delivery, missing items, refunds and store credit are all covered there, and it's the fastest way to get an answer.

If you'd rather talk to us, fill in the form below. Choosing a subject helps us get your message to the right person first time.

Reporting a problem with an order?

These go straight to the right team and are the quickest way to get it resolved:

• Quality issue or a missing item — report it here. Resolved within 2 working days.
• Delivery or courier problem — make a claim here. Resolved within 3 working days.

Please report any problem within 24 hours of delivery, and include a photo if you can.

Other ways to reach us

Email customercare@thefatbutcher.co.uk
Our team is available Monday to Friday, 9am–5pm.

Food Direction Ltd, T/A The Fat Butcher
Seaton View House, Double Row
Seaton Delaval, Northumberland
NE25 0PP